Warranty Policy

Warranty Statement

1. Arkpax offers a limited warranty for products purchased at our flagship stores and authorized dealers. By using Arkpax portable power stations, you agree to comply with the terms of our limited warranty. We guarantee our products to be free from defects in materials and workmanship for the original purchaser.

2. To report any material or manufacturing defects in Arkpax products, please provide valid proof of purchase and relevant information. We will then provide you with warranty service. Acceptable proof of purchase includes but is not limited to:

• Order number from an official Arkpax channel
• Clear display of the product description, price, sales invoice, or order confirmation email

3. All Arkpax portable power stations purchased through our flagship stores or authorized dealers include a limited warranty ("Warranty"). The warranty period begins on the date the order is placed by the consumer.

4. Arkpax's limited warranty applies only to products shipped to the consumer's country. If the product is taken to a different country or region, the warranty becomes void. Furthermore, our warranty service only covers the original purchaser and may not be transferred to subsequent owners.

Warranty Period

Exclusions to Warranty

Arkpax will not provide warranty service for products under the following conditions:

1. Damaged or tampered products
2. Products used with faulty wires, plugs, or output cables
3. Disassembled products
4. Products cleaned using harmful chemicals or cleaning agents
5. Non-quality related issues (more than 30 days after purchase)
6. Products purchased from unauthorized dealers
7. Products lacking valid proof of purchase
8. Refunded products
9. Products outside the warranty period
10. Lost or stolen products
11. Damage caused by external factors
12. Damage due to misuse, such as falls, exceeding output power ratings, exposure to rain or snow, extreme low pressure, extreme temperatures, extended water submersion, or improper device operation
13. Products acquired through illegal channels

Warranty Process

If you encounter issues with your device and wish to resolve them through a return, please follow the steps below:

Step 1:

Contact the Arkpax Customer Service team at info@arkpax.com, providing your order number, purchase channel, purchase date, email, phone number, and other relevant information. 

Additionally, attach a brief video demonstrating the issue along with a detailed description. 

The Arkpax service team will respond within 24 hours, excluding weekends and holidays.

Step 2:

After troubleshooting and confirming the presence of a defect in your portable power device, we will provide a return shipping label. 

The service team will further guide you on how to properly package and safely return the product.

Step 3:

Upon receipt of the defective item, our service team will send you a replacement. The replacement is expected to arrive within 3-5 business days.

Defective items will be replaced with a refurbished model of equal value, or a new product if an equivalent refurbished model is unavailable. 

The warranty for all replacement items will be calculated based on either the original defective item's warranty period or three months after the replacement, whichever is longer.