Arkpax offers a clear and reliable warranty designed to make your service experience as smooth as possible. Please refer to the table below for the warranty periods of different products, as warranty durations may vary by model. The warranty period started when the original purchaser received the products.
Warranty Timeline
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Item
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Standard Warranty Period (The standard warranty period is specified for each product. Some models may come with an extended warranty. Please refer to the product page online or the item's invoice for the exact duration.)
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Ark Pro 2400W
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2 years
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Ark Pro Extra Battery 2300Wh
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2 years
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Ark 1800W
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2 years
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Ark Evo 1800W
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2 years
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200W Portable Solar Panel
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2 years
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Folding Trolley
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1 year
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3in1 Trolley Bag
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1 year
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Hulk-Belt Rope Harness
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1 year
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Hulk-Belt Rope Handle
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1 year
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12V 10A Charging Cable with Clamps
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1 year
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XT-60 Serial Connection Cable
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1 year
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Warranty Claims for Quality-Related Issues
For products purchased through channels other than Arkpax’s official online store, please contact the original place of purchase for after-sales service, as different retailers or distributors may provide their own warranty terms.
Arkpax’s limited warranty applies only within the country where the product was originally purchased. The warranty becomes void if the product is transported outside of its original country of purchase or shipment from an authorized online order.
For quality-related warranty claims, products will be replaced with a factory-refurbished model of equal value when available; otherwise, a new item will be provided. In cases where a replacement is not available or not preferred, Arkpax may offer a partial refund based on the usage period of the product.
Warranties on all replacement products will follow the original warranty period of the defective item, or three (3) months after replacement, whichever is longer. Warranty coverage will be void once a product has been fully refunded.
Warranty claims for product defects must be completed within 90 days after the initial warranty claim is filed. Warranty service cannot be processed for any product that has exceeded either its original warranty period or the 90-day warranty claim request window, whichever is longer.
How to Submit a Warranty Claim
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Register your warranty at https://arkpax.com/pages/product-registration
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Contact Arkpax Customer Service at info@arkpax.com.
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Provide proof of purchase, product serial number, and a description of the issue.
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Our team will guide you within 48 hours through troubleshooting steps to verify if your product qualifies for warranty service.
Warranty Claim Requirements
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The buyer must provide sufficient proof of purchase.
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Arkpax must document the troubleshooting steps taken during the customer's support process.
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The defective item's serial number and/or clear visual evidence of the defect are required.
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It may be necessary to return the product to Arkpax for quality inspection.
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For warranty claims that require product return, the warranty for any replacement product will be void if the buyer returns the wrong item or fails to return the defective product.
Return Material Authorization (RMA) Process
To initiate a return, please contact the Arkpax Customer Service Team at info@arkpax.com. Our team will assist you in verifying your eligibility for warranty service.
If your item qualifies under the Arkpax Warranty Policy, you will receive a prepaid shipping label. Please carefully follow the instructions provided by Arkpax Support to securely pack and return the product.
Replacement
For eligible replacements, Arkpax will arrange the shipment of the replacement item within 15 business days after the defective item has been received and confirmed at our warehouse (subject to delays caused by force majeure or other unforeseen circumstances). Replacement availability is dependent on inventory status.
The warranty for the replacement item will continue for the remainder of the original product’s warranty period or three (3) months from the date of replacement, whichever is longer.
Valid Proof of Purchase
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Order number from online purchases made through Arkpax’s official website.
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Sales invoice.
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Dated sales receipt from Arkpax’s official website showing the product description and purchase price.
Please note: More than one type of proof of purchase may be required to complete a warranty claim (such as a money transfer receipt along with confirmation of the original shipping address).
Shipping Costs
Shipping costs must be covered by the buyer in the following situations:
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Returning products for any reason other than a verified quality defect.
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Warranty claims for items that have been transported outside the original country of purchase.
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Accidental returns made by the buyer.
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Returning personal items instead of Arkpax products.
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Returning items that are claimed to be defective but found to be fully functional after Arkpax’s quality inspection.
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Returning defective products through international shipping.
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Any costs associated with unauthorized returns (returns made outside of the approved Arkpax warranty process).
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Using non-designated couriers or logistics methods not approved by Arkpax.
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Returns that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.
Shipping Responsibility and Inspection
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Customers must use the shipping method and label provided or approved by Arkpax. We reserve the right to reject returns sent via unapproved logistics channels.
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Before shipping, customers are strongly advised to take clear, multi-angle photos of the product and packaging to serve as a record of its pre-shipment condition.
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Upon arrival, Arkpax will inspect the returned item(s) for any damage incurred during transit.
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If the product is damaged during return shipping and no proper documentation is available to verify pre-shipping condition, Arkpax shall not be held liable for the resulting damage.
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Responsibility for any loss or damage in transit lies with the sender unless the shipment was arranged by Arkpax using a prepaid shipping label.
Not Covered Under Warranty
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Products without valid proof of purchase.
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Lost or stolen products.
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Products that have exceeded their warranty period.
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Non quality-related issues reported after 30 days from the date of purchase.
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Free products or promotional gifts.
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Products repaired or modified by unauthorized third parties.
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Damage resulting from external causes.
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Damage caused by misuse or improper operation of the product, including but not limited to drops, exposure to extreme temperatures, water damage, or incorrect usage.
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Purchases made from unauthorized resellers.
*Note on Water Damage:
Definition of Water Resistance: Products with IP ratings (e.g., IP67, IP68) are tested under specific conditions in controlled laboratory environments. These ratings indicate resistance to water ingress under limited and defined conditions (such as shallow immersion in freshwater for a limited time). However, they do not guarantee protection against all forms of water exposure, including but not limited to high-pressure water jets, deep submersion, saltwater, soapy water, or prolonged immersion. Water damage arising from conditions outside the certified IP rating scope is not covered under warranty.
Arkpax is not liable for:
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Loss of data resulting from the use of Arkpax products.
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Personal items accidentally returned to Arkpax.
When returning products using a prepaid shipping label provided by Arkpax, Arkpax assumes responsibility for any damage or loss that occurs during transit. However, for returns related to non-quality issues, the buyer assumes all responsibility for any damage or loss incurred during transit. Arkpax does not offer refunds for items that are damaged during transit in connection with non-quality related warranty claims.