General FAQs

We accept a variety of payment methods, including credit cards.
Your order will be shipped by sea for most countries and by air express for a few countries. Please note that shipping times may vary depending on your location.
The shipping costs will be added automatically to your bill on the payment page. Please check it before you pay.
We plan to ship the power station and solar panels starting in October, and we will prioritize shipping based on the order numbers received. Rest assured that we will fulfill orders on a first-come, first-served basis.
We offer shipping to many countries worldwide. However, if you're unable to place your order, please contact us at for further assistance.
As our campaign is pre-launching now, we do not have a set price yet. Please be assured that our team will set a competitive price and will reveal the price and special deal to our early supporters in the Facebook group. Our campaign will launch soon and please stay tuned!
It depends on the shipping address. The exact shipping and tax fees for your order will be calculated based on your shipping address and displayed at checkout before you make your purchase. This allows you to have a clear understanding of the total cost of your order before you make the final payment.
Please contact us at Once the item arrives back at the Arkpax warehouse for inspection, the refund process will begin. Please refer to our Returns Policy for more details.
If you have any issues with your Ark, please contact our customer support team at
To file a warranty claim for your outdoor power station, please contact our customer service team and provide your order information, a detailed description of the issue, and any relevant photos or videos. We will review your claim and provide instructions on how to proceed.
We offer a 30-day return policy for your order. Please note that the item must be in its original condition and packaging, and the customer is responsible for return shipping costs. If you want to return it, please contact our customer service team at



If your order hasn't shipped, we can provide a full refund upon cancellation. If it's already shipped, you'll be responsible for the return shipping cost. For assistance with any changes or cancellations, please contact our customer service team at
Titan stands out with its wide-temperature functionality, operating from -13°F to 122°F. This versatility makes it a reliable choice for various scenarios, ensuring efficient operation in extreme temperatures.
What sets Ark apart from other portable power stations on the market is its IP67 rating for dustproof and waterproof performance, large capacity of 1500Wh, peak surge power of 3300W, advanced BMS system with 35 protections, and sleek and portable design with a Hulk Belt for easy carrying. The Ark is ideal for outdoor enthusiasts, emergency responders, and anyone who needs a reliable power source on the go.
Arkpax's products are manufactured in China.
After backing our project, you'll receive a confirmation email and message. You won't be charged or asked for personal info until the campaign is successful. Contact us at if you need help or confirmation.