Privacy policy

This Privacy Policy ("Policy") describes how Arkpax handles users' personal information (processing includes "collection, storage, use, processing, transmission, provision, disclosure, etc.") to better provide services to users. The sources of information include, but are not limited to, user access to the Arkpax website, communication with Arkpax through third-party software, and personal interaction with Arkpax (including by phone or visiting Arkpax's retail stores). During the service process, Arkpax is committed to complying with all applicable laws and regulations regarding the collection and processing of information about users. The laws that this Policy complies with may be more stringent than those summarized in this Privacy Policy. However, Arkpax's privacy policy does not apply to how third parties define personal data or how they use personal data. Arkpax encourages users to read their privacy policy and understand their privacy rights before interacting with them.

Before registering, accessing, or using Arkpax's products and/or services, it is essential that the "Service Recipients" carefully read this statement. This statement is also provided to users to help them understand the relevant content and obtain their consent. If users do not agree with this statement, they should immediately stop accessing and using Arkpax's products and/or services. Creating an account or using Arkpax's products or linking to any other third-party services or products that reference this Privacy Policy, indicates that users agree to the processing of their information in accordance with the provisions of this Privacy Policy.

When there are substantial changes to this policy in accordance with Chapter VII "Accessing and Updating this Policy," Arkpax will display the updated content to users through push notifications, pop-ups, or other forms. Arkpax may also publish different privacy policies for certain services, in which case this policy will not apply when a different privacy policy is published for a particular service.

If users would like to learn more detailed information, please refer to the following index to read the corresponding chapters:

1. Types of Information Collected and Collection Methods
2. How Arkpax uses users' information
3. How personal information is stored and protected.
4. How users can access and manage their personal information
5. How Arkpax handles personal information of minors
6. Disclaimer
7. Accessing and updating this policy
8. Contact Arkpax

This policy applies to Arkpax's website, Arkpax.com, as well as any communication made by phone, fax, or mail regarding product orders and inquiries, as well as Arkpax's marketing activities.

Types of Information Collected and Collection Methods

The types of information collected

1. Registration Information
This includes the detailed information provided by users when registering for an Arkpax account or joining the Arkpax User Experience Program, such as the user's name, email address, contact phone number, account password, social account information, user's operational behavior data, and user's device location information (if the user allows separate tracking of that location). Arkpax may also collect account information from third-party platforms.

2. Device Information
Data that can identify the device, such as device identification code, SIM card information, model, software version, configuration information, Wi-Fi list information, MAC address, CPU information, memory information, SD card information, etc.

3. Order Information
Arkpax collects information provided by users when placing an order, such as the user's name, email address, shipping address, payment information, and billing address. If the user needs to extend the warranty period or after-sales service, Arkpax may also collect the user's order ID, product serial number, purchase channel, email address, and phone number. When users participate in Arkpax's reward and promotion activities, register to receive the latest news from Arkpax, or use other services that require user-authorized information, Arkpax may also collect data needed for the service as appropriate.

4. Relationship Data Information
Arkpax collects or obtains personal data that users choose to make public, including information collected from the user's social media profile if the user publicly posts about Arkpax.

5. Other advertising information.
Arkpax may use third-party advertising service providers to display advertisements in Arkpax's services. Arkpax may also use third parties to provide or assist in providing Arkpax brand advertisements on third-party websites. To provide these advertisements, third parties may automatically collect specific information about the user, the user's device, and the user's use of Arkpax services. This information may include access to Arkpax and other websites and applications, the user's IP address, the user's internet service provider, and the user's browser used to access the Arkpax website. Third parties may use cookies to collect information as described in our company's privacy policy.

6. Other Non-Personal Information
Non-personal information refers to information that cannot be directly or indirectly associated with any specific individual and cannot be used to identify an individual, which may include various types of de-identified data, such as embedded points and log information that does not contain personal information. For example, statistical data on product/service usage (such as page views, visit duration, software downloads, session time), network usage data (including request duration, error request records), and product sales statistics.

Arkpax collects and uses this information to understand the preferences of the majority of users, improve Arkpax's operational efficiency, optimize Arkpax's products/services, improve the user's product experience, and better meet the user's needs.

The type and quantity of information collected by Arkpax will depend on how users use Arkpax's products/services. If non-personal information needs to be combined with personal information for processing, all such data will be treated as personal information and processed in accordance with this policy. 

Ways of collecting information

With the user's consent, Arkpax collects the user's personal information through various means. These methods include:

1. Direct Collection from Users
Arkpax may collect the following personal information directly from users who provide it to Arkpax, including the user's name, date of birth, contact phone number, email address, shipping address, password, social media accounts, device location, location information, photos, and videos.

2. Automatic Collection
Arkpax may automatically collect the user's device information within the necessary scope, including device location information, Wi-Fi list information, MAC address, CPU information, memory information, SD card information, and operating system version.

3. From Third-Party Sources
When users use third-party accounts (such as Facebook, Google, and WeChat) to log in to Arkpax's services, Arkpax will collect and use information from these accounts. This includes the user's name, username, profile picture, and other details provided in the user's third-party account profile. Arkpax does not have access to the user's third-party account password.

4. Device Permissions
Arkpax primarily requests mobile device permissions in the process of collecting and using personal information. By enabling these permissions, users authorize Arkpax to collect and use relevant personal information to provide corresponding services to users. Users can choose to modify or revoke their consent or authorization at any time. After revoking the authorization, Arkpax will no longer collect personal information related to these permissions and will not be able to continue providing corresponding services to users. However, the user's decision to revoke consent or authorization will not affect Arkpax's collection and use of personal information based on the user's previous authorization. When Arkpax uses a user's information for purposes not specified in this policy, Arkpax will obtain the user's consent in advance.

 

How Arkpax uses users' information

How Arkpax uses cookies and similar technologies

1. Cookie
   To ensure the normal operation of the services, Arkpax stores small data files called cookies on the user's computer or mobile device. Cookies typically contain identifiers, site names, and some numbers and characters. With cookies, websites can verify the correctness of user-entered information (such as phone verification codes) and prevent duplicate messages (such as verification codes) from being sent to users, as well as analyze visitor numbers and general website usage. Users can manage or delete cookies according to their preferences. Users can clear all cookies saved on their computer, and most web browsers have a function to block cookies. However, if users do so, they will need to change their settings each time they visit Arkpax's website. The "Help" section of most browser toolbars will tell users how to prevent their browser from accepting new cookies, how to have the browser notify users when they receive a new cookie, or how to completely disable cookies. In addition, users can close or delete similar data used by browser add-ons (such as Flash Cookies) by changing the settings of their browser add-ons or by visiting the provider's website. However, this action may affect the user's secure access to Arkpax's website and use of the services in some cases.
2. Website Beacons and Pixel Tags
   In addition to cookies, Arkpax also uses other similar technologies such as website beacons and pixel tags on its website. For example, emails sent by Arkpax to users may contain click-through URLs that link to content on the Arkpax website. If users click on these links, Arkpax can track the clicks to help understand users' product or service preferences and improve customer service. Website beacons are typically transparent images embedded in a website or email. With pixel tags in emails, Arkpax can determine whether an email has been opened. If users do not want their activities to be tracked in this way, they can unsubscribe by turning off cookies at any time.

The Purpose of Using Information

Arkpax uses personal data to support its services, process user transactions, communicate with users, prevent security and fraud, and comply with the law. With the user's consent, Arkpax may also use personal data for other purposes.

1. Providing Arkpax Services

•  Manage user information and accounts, including registration;
• Provide services to users, including access to certain areas, features, and functionalities of Arkpax services;
• Respond to customer or technical support requests;
• Communicate with users regarding their accounts, Arkpax services;
• Arkpax also uses users' personal data to improve, upgrade, or enhance Arkpax's services.
• Communicate service policy changes
• Arkpax may process users' personal data to develop new products and services.
• Debugging to identify and fix errors in Arkpax services;
• Share information with third parties as needed to provide services;
• Invite users to participate in Arkpax activities (including promotional activities)
• Provide personalized content to users when they access online platforms such as websites and apps.
• Arkpax may process users' personal data to measure their interest and engagement in Arkpax services.

2. Administrative Purposes
Arkpax uses users' information for various administrative purposes, including but not limited to:

• Arkpax also processes users' personal data to pursue Arkpax's legitimate interests, including direct marketing, R&D (including marketing research), network and information security, and fraud prevention.
• Arkpax also uses users' personal data to detect and prevent security incidents, prevent malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for such activities. Arkpax may also share users' personal data with law enforcement agencies or other authorized entities to investigate and prosecute any criminal or fraudulent activities.
• Ensure internal quality control and security;
• Verify and authenticate personal identity, including requests to exercise users' rights under this policy;
• Auditing related to interactions, transactions, and other compliance activities;
• Enforce Arkpax's agreements and policies;

3. Other Purposes

• Troubleshoot errors when users choose to send error details to Arkpax.
• Protect the safety of Arkpax's products, services, and customers or users, and implement loss prevention and anti-fraud plans to improve Arkpax.
• Comply with and enforce applicable legal requirements, relevant industry standards, or Arkpax's policies.
• Comply with Arkpax's legal obligations and applicable laws, such as fulfilling tax or reporting obligations, or complying with lawful government requests.

Arkpax will not use algorithms or analytics to make any decisions that would have a significant impact on users, and therefore no manual review is required unless users provide feedback on their personal information.

How to Provide Users' Personal Information to Third Parties

1. Information Shared by Users
Arkpax's services may allow users to establish connections and publicly or share their actions, opinions, content, and information with people they specify. Users may connect to third-party social media platforms, websites, applications, and services (collectively, "Third-Party Sharing Services") and share their information through "plugins," widgets, buttons, and other third-party features provided through Arkpax's services. When choosing whom to connect with and what content to share and make public, users should be mindful of their privacy needs. For information that users choose to make public or share with others, Arkpax cannot control its privacy or security. Arkpax cannot control any third-party sharing services or their actions, including the data they collect from users and their devices or how they use such data, and Arkpax is not responsible for this. Please read the privacy policies of all third-party sharing services to understand their privacy practices.

2.Information Shared by Arkpax

Arkpax will not share users' personal information with third parties, except in the following circumstances:

With user consent. Arkpax may share users' personal information with advertising network providers, co-branding partners, and wireless carriers that provide services to users with their consent. Their use of users' personal information will be subject to their privacy policies.

As required by applicable law or in response to legal proceedings, Arkpax may also disclose users' personal information to relevant law enforcement or other government agencies. In certain jurisdictions, if Arkpax is involved in restructuring, merger, or bankruptcy and liquidation litigation, users' personal information may also be disclosed to the counterparty.

To protect the rights and property of Arkpax, its agents, customers, and others, including the enforcement of Arkpax's agreements, policies, and terms of use, as well as protection of Arkpax's networks and physical assets; and/or in emergency situations, including the safety of Arkpax's employees, agents, customers, or any person. As necessary, share with Arkpax's subsidiaries or affiliates to help provide Arkpax's products or services and operate Arkpax's business.

Share with service providers who meet the following conditions, namely processing personal information as part of their provision of services to Arkpax and having relevant contractual obligations. For example, processing credit cards and payments, shipping and delivery, hosting, managing and maintaining Arkpax's data, distributing emails, conducting research and analysis, managing brands and product promotions, and managing related services and features.

Arkpax may share aggregated and de-identified data with others for several purposes.

If sharing users' personal information with third parties in accordance with applicable data protection laws requires users' consent, Arkpax will comply with the regulations.

How personal information is stored and protected.

Storage of Information

The information collected by Arkpax may be stored on users' mobile devices or on Arkpax's servers and transferred to the United States, Taiwan, Singapore, the People's Republic of China, the United Kingdom, and other European Union member states (such as Poland) or any other country where Arkpax or its service providers have facilities for storage and processing, depending on where users use Arkpax's products and services, to the extent permitted by law and subject to compliance with legal requirements.

If users' personal information is transferred from the European Union to outside the European Economic Area or from the People's Republic of China to outside the People's Republic of China, Arkpax will take security measures and appropriate safeguards to protect users' personal information. Arkpax ensures that all information transfers comply with applicable data protection laws and are carried out in accordance with Arkpax's instructions.

Information Protection

1. Arkpax places a high priority on personal information security and will strictly comply with relevant laws and regulations, adopting industry-recognized and reasonable measures to protect users' personal information.

2. Arkpax has implemented security measures that comply with industry standards to protect personal information provided by users, to prevent unauthorized access, disclosure, use, modification, damage or loss of data. Arkpax will take all reasonable and feasible measures to protect users' personal information. For example, Arkpax uses encryption technology to ensure data confidentiality, trusted protection mechanisms to prevent malicious attacks on data, access control mechanisms to ensure that only authorized personnel can access personal information, and holds security and privacy protection training courses to enhance employees' understanding of the importance of protecting personal information.

 

How users can access and manage their personal information

Arkpax respects users' rights to their personal information and strives to protect their control over it. To this end, Arkpax provides users with various convenient ways to manage their privacy settings and personal information, ensuring the security of their personal information. The following outlines the rights that users are entitled to by law, and how Arkpax will protect these rights.

The rights that users are entitled to with respect to their personal information are as follows:

1. Accessing, correcting, and supplementing users' personal information

1.1.Arkpax processes their personal information, as well as what choices and rights they have over their personal information. To increase transparency in personal information processing, Arkpax has published this policy, and users can also view relevant pop-ups, statements, and supplementary policies in specific products/services.

1.2.Correcting and supplementing: If users find that the personal information processed by Arkpax is inaccurate or incomplete, they have the right to request Arkpax to correct it in a timely manner and, where appropriate, request that Arkpax complete the correction of their personal information. For users' partial personal information, they can directly correct or modify it on the relevant functional pages of specific products/services. In order to ensure the quality of personal information and avoid adverse effects on users' personal rights and interests due to inaccurate or incomplete personal information, Arkpax may need to verify the user's identity before the user exercises their right to correction or supplementation.

2.Requesting to restrict the processing of users' personal data

In certain circumstances, users have the right to request that Arkpax temporarily suspend the processing of their personal data, such as when users wish Arkpax to establish the accuracy of the data or when users object to Arkpax's use of their data, but Arkpax needs to verify whether it has overriding legitimate grounds to use it. When processing is restricted, Arkpax may retain sufficient information about users to ensure compliance with the restriction in the future. This means that Arkpax may continue to store users' personal data, but will not use it for restricted purposes until the restriction is lifted or the basis for the restriction no longer exists.

In cases where Arkpax believes it has a legitimate interest in processing users' personal data, users have the right to object to the processing of their personal data. Users also have the right to object to Arkpax's processing of their personal data for direct marketing purposes. If users object to the processing of their personal data, Arkpax will stop processing their data unless Arkpax can demonstrate compelling legitimate grounds for the processing that override the users' interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims.

3. Requesting to delete users' personal data

If Arkpax does not have sufficient grounds to continue processing users' personal data, users have the right to request that Arkpax delete their personal data. However, please note that due to specific legal reasons, Arkpax may not always be able to comply with users' deletion requests, and if applicable, Arkpax will notify users when they make the request. For example, Arkpax may need to retain certain personal data to comply with legal obligations or protect Arkpax's legitimate interests. If Arkpax is unable to comply with users' deletion requests, Arkpax will notify users of the reasons why it cannot do so.

4. Requesting to transfer users' personal data

Users have the right to receive a digital copy of their personal data or request that their personal data be transferred to another company in a commonly used machine-readable format. However, please note that this right only applies to automated data that users initially consented to Arkpax using, or data that Arkpax uses in the context of a contract with the user. This right does not apply to data that Arkpax processes based on its legitimate interests or for legal or regulatory purposes.

5. Requesting human intervention for automated decision-making and analysis

When Arkpax processes users' personal data for automated decision-making, users have the right to request human intervention. This form of processing is allowed as part of the contract between Arkpax and the user if appropriate safeguards are in place or if explicit consent has been obtained from the user, where necessary.

6. Right to lodge a complaint

Users have the right to contact Arkpax and lodge a complaint using the methods disclosed in this policy.

How Arkpax handles personal information of minors

Protecting the online privacy and safety of children is a top priority for Arkpax. Arkpax is committed to complying with applicable laws and regulations, including the United States Children's Online Privacy Protection Act (COPPA) and the European Union's General Data Protection Regulation (GDPR).

Arkpax does not intentionally collect any personal information from children under the age of 13 in the European Union or under the age of 14 in the United States (or any other age required by local law). If Arkpax becomes aware that it has inadvertently collected personal information from a child in violation of applicable laws, Arkpax will take immediate action to delete such information from its records and terminate the child's account.

Disclaimer

1. Risk from the system

Please understand that Arkpax will make every effort to ensure the security of users' personal information, but the internet environment is not 100% secure. Due to technical limitations and the limitations of risk prevention, even if Arkpax has made every effort to strengthen security measures, information security cannot be guaranteed 100% of the time. In the event of a security incident such as personal information leakage, Arkpax will activate emergency response plans to prevent the incident from spreading. After a security incident occurs, Arkpax will notify users through push notifications, emails, phone calls, SMS messages, etc. If it is difficult to notify each user individually, Arkpax will issue a public announcement in a reasonable and effective manner. At the same time, Arkpax will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

2. Third-party use

Arkpax's services may include links to other websites or applications, and other websites or applications may link to Arkpax's services. Please note that these third-party services are not under Arkpax's control, and Arkpax does not endorse, screen, or approve their privacy practices or content.

Arkpax recommends that its users carefully review the privacy policies of each website or application with which they interact. Arkpax is not responsible for the privacy practices or content of such third-party websites or applications, nor does it guarantee the security of any information users disclose to them.

When users leave Arkpax's services and access third-party websites or applications, they may be subject to different terms of use and privacy policies that are beyond Arkpax's control. Therefore, Arkpax recommends that users carefully read the terms of use and privacy policies of any third-party website or application before providing any personal information.

Please note that the risk of providing personal information to third-party websites or applications is borne by the users themselves. Arkpax is not responsible for any damages or losses that may arise from users' use of such third-party services.

3. Duty to check in a timely manner

Arkpax reserves the right to periodically modify or update this policy to reflect changes in Arkpax's practices or changes in applicable laws. Arkpax recommends that you carefully read this policy and regularly visit this page to obtain any updates in accordance with the terms of this policy. If Arkpax updates the privacy policy and the user does not explicitly object to the updated policy, it will be deemed that the user accepts the updated privacy policy by default.

Accessing and updating this policy

1. Accessing this policy

Users can access this policy on Arkpax's website, products, services, and applications, with the website link being (specific URL), and on the device side, it can be viewed in the settings module. The query path may vary slightly between different devices, operating systems, and software versions.

2. Updating this policy

Arkpax reserves the right to update or modify this policy from time to time. In order to provide better services to users, Arkpax's products/services will be updated and changed from time to time, and Arkpax will update or revise this policy accordingly.

When this policy is updated, Arkpax will notify users through reasonable means such as push notifications and pop-ups on Arkpax's website, products, services, and applications.

Please note that Arkpax will only process users' personal information in accordance with the updated Privacy Policy after obtaining the users' consent. Without the user's explicit consent, Arkpax will not reduce the rights that users are entitled to under this policy.

If the user does not agree to the modified Privacy Policy, the user has the right and should immediately stop using Arkpax's website, products, services, and applications.

Contact Arkpax

Arkpax welcomes feedback and is happy to answer any questions users may have about their data. Users can contact Arkpax by email at shopify@arkpax.com.