Returns of Non-Quality Issues
For returns of US orders where the product is in good condition (non-quality related), a transaction fee will be deducted from the refund. This fee is charged by the payment processors and is non-refundable: 2.6% for credit card users, 3.6% for PayPal users, and 3.5% for Affirm/Klarna users. Additionally, the customer is responsible for the actual shipping costs incurred.
Quality Issues
If the product has confirmed quality issues, we provide a full refund or a one-time free replacement after the goods are returned and inspected.
Refund Processing Time
Once Arkpax receives your returned product and approves the refund, the credit will be issued within 14 business days. You will receive a confirmation email once the refund is processed. If you do not receive your refund after 14 business days, please contact info@arkpax.com.
Replacement Processing Time
Upon receiving your returned product for replacement, Arkpax will ship out the new unit within 7 business days, subject to stock availability. You will receive a notification email with tracking information once the replacement has been dispatched.
Return Shipping Cost
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Product
|
Shipping Cost
|
|
Ark Pro 2400W
|
$105
|
|
Ark Pro Extra Battery 2300Wh
|
$60
|
|
Ark 1800W
|
$60
|
|
Ark Evo 1800W
|
$75
|
|
200W Portable Solar Panel
|
$30
|
|
Others
|
$15
|