Warranty & Returns
How do I file a warranty claim for my outdoor power station?
To file a warranty claim for your outdoor power station, please contact our customer service team and provide your order information, a detailed description of the issue, and any relevant photos or videos. We will review your claim and provide instructions on how to proceed.
What is the return policy for my order?
We offer a 30-day return policy for your order. Please note that the item must be in its original condition and packaging, and the customer is responsible for return shipping costs. If you want to return it, please contact our customer service team at info@arkpax.com.
Can I modify or cancel my order?
If your order hasn't shipped, we can provide a full refund upon cancellation. If it's already shipped, you'll be responsible for the return shipping cost. For assistance with any changes or cancellations, please contact our customer service team at info@arkpax.com.