Solar Generator

Arkpax Official·
My device is charging very slowly from the solar panel. What can I do?

Verify that the weather is clear and sunny; poor weather conditions can slow down charging. Check and replace any faulty cables or connections. Ensure the device is not exposed to excessive heat or direct sunlight for long periods.

Arkpax Official·
The solar panel seems to be underperforming. What could be the issue?

Ensure the panel is placed in direct sunlight and not in a shaded or obstructed area. Check for any damage or wear on the panel and cables. Make sure the weather conditions are not adversely affecting performance.

Arkpax Official·
The solar panel is not producing any power. What should I do?

Verify that the output cable and plug are correctly connected and functioning. Check if the panel is receiving adequate sunlight and adjust its position if necessary. Inspect the panel for any dirt or obstructions and clean it if needed.

Shopify API·
What is the conversion rate?

The conversion rate is up to 22.5%.

Shopify API·
Does the Ark come with the solar panels?

No, the solar panels are not included in the basic package and needs to be purchased separately.

Shopify API·
Do I need to clean the Solar Panel regularly?

Yes, regular cleaning of the solar panel is recommended to prevent dust and debris from obstructing sunlight and reducing power output. Follow the instructions in the user manual for cleaning and maintenance to ensure optimal performance and longevity of your solar panel.

Shopify API·
Is the Solar Panel waterproof?

The Solar Panel has been rated for IP65 water resistance.

Shopify API·
Is it compatible with other portable power stations?

Yes, other portable power station that can connect with XT60 cables.